Admin (Support)
Customer Service Representative - Online Banking
- Location
- Boston, Massachusetts
- Compensation
- $20 - $26
- Employment type
- Temporary
- On-site
Our client, a leading online bank, is seeking a Customer Service Representative to join their team in Boston, MA. This role involves accurately and efficiently handling customer inquiries related to a wide range of digital banking products and services. The ideal candidate will maintain a strong knowledge of the bank’s offerings, policies, and procedures while striving to meet service standards and entry-level sales goals.
Role responsibilities
Respond to inbound customer calls regarding accounts and services.
Maintain strong knowledge of bank products, services, policies, and procedures.
Handle complex customer issues independently while minimizing risk.
Listen actively and apply appropriate solutions to meet customer needs.
Communicate clearly and professionally, both verbally and in writing.
Resolve basic customer complaints with minimal supervision.
Meet entry-level sales and service goals established by management.
Requirements
- 1-15 years of relevant experience.
- Associate’s Degree or equivalent experience preferred.
- Background in customer service is preferred.
- Call center experience is a plus.
- Bilingual candidates are strongly preferred.
- Proficiency in Microsoft Office is required.
Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.